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Address: 121 King St, Dameitta, Egypt
Phone: +25-506-345-72
Email: [email protected]

Managed IT Services

Home / Managed IT Services

Managed IT Services

SISL provides a wide range of cost-effective managed IT services tailored to the needs of your business.

We are a team of client focused professionals providing full range of support plans that are well aligned with the requirements of your business, providing enterprise ready services whatever the size of your business.

Whether you need: –

  • Remote monitoring of network devices
  • Real time reporting with instant notifications
  • Secure remote access to servers and computers to diagnose, install updates and rectify problems
  • On-site hardware & software support

Our experienced and highly qualified engineers will professionally and proactively deliver comprehensive support, freeing you from the daily burden of IT administration so you can focus on what really matters to your business.

Support Plans

The following support plans outline some of the basic capabilities and features of our Managed Services.

Although we don’t believe “off-the-shelf” support plans fit all organisations, they can often provide a start point from which to tailor the solution that’s right for your business. Beyond the standards, we listen to our clients. Based on your unique IT environment and business needs we also tailor bespoke solutions to fit your specific needs.

Standard Plan

£20per user/per month
  • Managed Service Desk
  • Software Support
  • Remote Network and Laptop/Desktop
    Monitoring and Support
  • Patch Management
  • Scheduled Maintenance
  • Active Directory Management
  • Password Manager
  • Dedicated Account Manager
Book a Meeting

Professional Plan

£30per user/per month
  • Managed Service Desk
  • Software Support
  • Remote Network and Laptop/Desktop
    Monitoring and Support
  • Patch Management
  • Scheduled Maintenance
  • Active Directory Management
  • Password Manager
  • Dedicated Account Manager
  • Managed Mobile Devices
  • Managed Anti-Virus
Book a Meeting

Enterprise Plan

£40per user/per month
  • Managed Service Desk
  • Software Support
  • Remote Network and Laptop/Desktop
    Monitoring and Support
  • Patch Management
  • Scheduled Maintenance
  • Active Directory Management
  • Password Manager
  • Dedicated Account Manager
  • Managed Mobile Devices
  • Managed Anti-Virus
  • On-site support
Book a Meeting

Detailed features:

Managed Service Desk

We offer first, second and third line engineering support from 9:00am to 5:30pm (UK time – exclusive of bank holidays and weekends) to assist clients with their IT related questions and issues.  Where required, we are also able to provide extended hours or 24/7/365 support to suit the operational needs.

Our users choose how they report IT incidents – via phone, email, webchat or through our helpdesk ticketing system.  Our engineers are continuously trained and evaluated to ensure high levels of customer service. Level 1 engineers possess the highest standards of industry certification available for desktop operating systems. Level 2 engineers are further qualified, being fully certified for server, network, storage and backup devices.

Our helpdesk ticketing system records the entire sequence of activity in one place – this helps in audit operations and also provides advanced analytics on the service desk operations which are useful in taking appropriate actions to enhanced performance levels.

Software Support

Our software support service provides telephone & remote support to assist in trouble-shooting and configuration of software systems on workstation application software.

Remote Network and Laptop/Desktop Monitoring and Support

Monitoring ensures that the ongoing performance of laptops and desktop devices are in line with the business’ specific requirements. We use it to establish baselines, to progress towards targets, deliver alerts when business impacting devices or services stop working and to deliver transparent accountability with our customers on the health of their network. We can monitor any number of business-critical processes and services. The number of configured devices and monitored components depends on the support package.

Our remote monitoring support enables us to provide users with on-demand virtual assistance without the need for them to go through multiple phone calls to diagnose problems. This means no more expensive on-site visits or downtime.

Patch Management

Updates are a critical and important part of IT strategy. Operating system updates significantly reduce security issues, application operation issues and ultimately keep users working at peak efficiency.  Patch management monitors and maintains the status of patches across business environment in accordance with the defined software change and update policy. We also keep a central record of all device patch history, reducing interruptions to users by shortening the time it takes to support personnel to identify and solve problems.

Scheduled Maintenance

Scheduled maintenance refers to scheduled defragmentation, disk clean-ups, critical-system-services log review, cache clean-ups, monitoring maintenance (fixing issues prompted by monitoring).  Regular maintenance is essential to ensure a stable, optimised environment, not only reducing interruption but maintaining performance and extending the life of the equipment, thus maximising the value of IT investment.

Active Directory Management

Our Manages Service offers integrated Active Directory Management which ensures effective handling of bulk user accounts and AD objects, delegating role-based access to Help Desk Technicians, and generating AD reports for use in compliance audits.

Password Management

We manage access to client domains through our integrated Password Management tool and best practice framework for authentication, authorisation and access.

Dedicated Account Manager

At SISL, we pride ourselves on delivering a personalised service so that our clients don’t need to worry about chasing numbers and people. A dedicated account manager is allocated to all MSP clients to provide them with an ongoing and direct point of contact, as well as a superior level of support.

Managed Mobile Devices

Our remote monitoring & management allows you to easily manage and secure your mobile device fleet. By combining mobile device management with the other monitoring features, you can conveniently oversee multiple types of devices from a single web-based console.

Managed Anti-Virus

A software and service inclusive security solution runs on the users’ end-points to protect them in real time from malware, viruses, Trojan attacks, spyware, worms, key-loggers, rootkits and other types of malicious software. The service portion guarantees an optimised configuration, current software versions and up-to-date definitions. Through our console, we are able to identify and respond to threats in real time, in many cases, before users become aware of them and before they can spread and create widespread damage.

On-site support

Whether you require infrequent on-demand onsite visits or regular scheduled onsite visits, we can tailor a support package to suit your needs. Through our onsite management service, we can ensure your peace of mind, increased staff productivity and enhanced IT performance.

Other Managed IT Service Offerings

We also provide the following additional services which can be combined to create a tailored package aimed at fulfilling your requirements. These services are tailored specifically to your requirements taking into account the size of your IT estate and the level of monitoring and SLA’s you need.

On-site Installation and Hardware support

Our complete or need-based on-site hardware support packages include servicing & repairing for all types of hardware including servers, PCs, printers, networking devices, storage devices and peripherals and offer a choice of service levels and response times.

Asset Management

SISL’s managed service console can also provide an asset management feature which enables the IT team to discover all their IT assets, categorise them, and add updates automatically.

Managed Data Storage and Disaster Recovery

Our offsite data storage and backup solutions provide a simple and cost-effective solution to extending our clients’ platforms capacity whilst also giving them highly available and redundant offsite cloud-based storage and backup target.
Our disaster recovery and backup-as-a-service provides continuous remote replication of critical applications, infrastructure, data and systems for rapid restore after an IT outage.

Managed Infrastructure - Servers, Firewall and Routers

SISL proactively monitors & manages servers, routers and other critical infrastructure ensuring a suitably resilient configuration is in operation. Our monitoring ensures that firewall is always optimised and up-to-date to guard against the most recent advances in security threats. We automatically apply any security upgrades and continuously assess the integrity of the firewall within the wider IT security landscape of the organisation.

Vendor Relationship Management and Procurement Assistance

The importance of choosing the right supplier of IT goods and services to deliver long term value for the business is more important now than ever. Outsourcing of IT procurement to SISL can save clients significant time and money. We have helped a large number of clients update and upgrade their IT network.
Our team of experts help in finding cost effective solutions to integrate seamlessly with the current systems. Using a well-developed network of suppliers, we ensure optimum pricing and availability to the latest proven technology.

Managed Cloud Services

We offer a full range of Managed Cloud Services from consultancy to a variety of services which help in reducing operational and IT costs, improve business agility, maintain security, increase elasticity of IT resources and reduce reliance on capital investment.

Why chose SISL?

SISL offers complete “one stop shop” IT support packages that include anti-virus, patch management and updates, monitoring, inventory control, license compliance and root cause analysis of reactive issues.

Your dedicated account manager, who knows your business, will be your direct point of contact and our help desk and onsite support teams in Uxbridge and Nottingham place substantial focus on being proactive and responding quickly to any issues to keep your businesses up and running.

We work on industry leading SLA’s to keep your business moving without delay, and we’re flexible enough to adjust with the ever-changing nature of business and requirements.